At LiveHomeLife, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 14 days once you received the item if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via Support@livehomelife.com or you can give us a call or SMS at 1-587-776-0890.
Please note, any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
- To begin the returns process, please send an email to our customer service support team at Support@livehomelife.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 1-3 business days.
- If the order qualifies as approved for return/refund, Ship us the product (Customer will be responsible for the expenses to return the product)
- Return Address: 9218 Ellerslie Rd SW, EDMONTON, AB, CANADA T6X0K6
- You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
- We can refund your original form of payment in 3-5 business days.
- We can send a replacement of the order and have it ready with the next 1-3 business days
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.
Have more questions? Reach out to our Customer Support Team at 1-587-776-0890 from 9:00AM to 2:00PM Monday to Friday or email Support@livehomelife.com